What is IVR Recording: On-hold Messages Voice-Over

What is IVR Recording: On-hold Messages Voice-Over

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What is IVR Recording: On-hold Messages Voice-Over. 3 Customer service agents at work, picture by Charanjeet Dhiman at Unsplash. Unplash License.

IVR recording is the first thing a caller will hear when calling your company for customer service, queries, or complaints. A good recording contains several short messages focusing on the benefit, product, or service offered by the business.

IVRs set the stage and tone to provide callers with an idea of what to expect when they get in touch with you. This is one of the reasons why it is crucial to ensure that the voice-over message is professional, engaging, and high-quality.

What is an IVR Message?

Businesses of all sizes receive a large volume of calls each day. They need to deliver targeted information to these callers while they are on hold and when they are transferred. So, what is an IVR?

An IVR message is a telephone prompt or script that can improve customer experience by delivering the right messages to customers when they call your business.

Depending on the specific needs of your company, you may need additional services, such as translating the script and adapting it to a global market. Here is how a professional IVR message is recorded, edited, and processed before it is delivered to your company.


The first step in the process is to record the telephone prompts in a professional recording studio. To get the best results, it is important for the message to be charming, enthusiastic, and professional. This is why it is important to use professional voice actors, high-quality audio equipment, and microphones to ensure clarity and good sound quality.


Once the script has been recorded, it needs to be meticulously cleaned and edited. Professional sound engineers work on the recording to remove any noises. All pauses in the recording also need to be adjusted to ensure smooth playback. Meticulous editing ensures that the recording is professional, crisp, and clear.


After editing, each file needs to be compressed and normalised. This process requires a specialised process and professional experience to ensure that the IVR recording has consistent volume for uniformity. This is also important because it ensures that any future changes or additions to the message will be easy.


Before the final delivery of the file, it has to be converted into a format that is suitable for your company. The final recording can be converted to almost any format, so it can work with the phone system you use. Once converted, the final files are delivered to you and ready to use.  

Why IVR Recordings Matter?

A professionally recorded IVR message can help you make an excellent first impression and deliver an outstanding customer experience. If your business handles a large number of calls, automatic IVR voice generators will not cut it when your brand image is on the line.

A poor recording can negatively impact the experience of a caller, leading to disengagement and frustration. Background noises, poor enunciation, and microphone feedback can negatively impact the final quality of the recording.

Hiring professionals to record, translate, and localise your recordings can help break language barriers, make a good first impression, and maintain consistency in brand messaging.

Professionals can create clear, simple greetings that can convey relevant information to your customers while conveying warmth.  

A good IVR recording should also help your business save time and operate efficiently by delivering the correct information and routing calls logically. For callers, this translates into less time spent waiting and a pleasant experience. This reduces the risk of frustration and anger and reduces call abandonment.

Hiring a professional voiceover agency to create your recordings is an investment that delivers tangible benefits in the short term as well as the long term.

Professional IVR Voice Recording Services

GoLocalise understands what goes into making a good IVR voice over recording. Over the years, we have worked with countless clients creating high-quality, professional voice prompts and voice-overs to help them deliver consistent brand messaging and superior customer service.

With a large talent pool of voice talent, sound engineers, and project managers, GoLocalise has the resources needed to deliver IVR recording services in more than 100 languages.

Our state-of-the-art recording studios, quality equipment, software, and stringent quality measures ensure that high-quality levels are maintained for each project.

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